Have a question about your order? Need help choosing the perfect gear for your dog's next adventure? We're here — ready to assist you every step of the way.

At Tails Track, we’re more than just an online store — we’re fellow explorers. Whether you're on the trail or planning your next trip from home, our team is committed to making your experience smooth, secure, and unforgettable.

Contact Details

• Email: hellodog@tailstrack.com
• Phone: +61 424 300 543
• Location: U 10101, Brisbane – QLD, Australia
• Business Hours: Monday to Friday — 9:00 AM to 5:00 PM (AEST)
• Shipping: We ship worldwide
• Support Language: English

What Can We Help You With?

• Order tracking and updates
• Shipping and delivery information
• Product guidance and recommendations
• Returns, exchanges and warranty support
• General inquiries and feedback

Response Time

We respond to all messages within 48 business hours. Messages sent on weekends or holidays will be handled on the next business day.

Away on Adventure?

Whether you're off the grid or simply out for a walk, we're just a message away. Shop and explore with peace of mind — we’ve got your back (and your dog’s too).